Troubleshooting

A few quick fixes for the issues we hear about most.

I can’t sign in

• Make sure you’re using the email address your clinic used to invite you.
• Check that you’ve accepted your invite (look for the invitation email).
• If you’re still stuck, ask your care team to confirm your account is active.

My device data isn’t showing up

• Confirm the connection in Settings → Connected accounts.
• Open the other app (for example your wearable’s app) so it can sync recent data.
• Some sources update on a delay — give it a little time and check again.

I’m not getting reminders

• Check Settings → Notifications in Play Health.
• Check that notifications are enabled for Play Health in your phone’s system settings.

The app looks wrong or won’t load

• Make sure you’re on the latest version from the App Store or Google Play.
• On the web, refresh the page or try a different browser.
• Restart the app.

Still need help?

Reach out through the app, or contact your care team directly. When you report an issue, letting us know your device and app version helps us fix it faster — you’ll find the version number in the footer of the help site and in the app’s Settings → About.